Connect With An Expert
CR8DL offers expert support to help businesses and research institutions maximize their use of high-performance computing (HPC) tools and artificial intelligence (AI) frameworks. Our team of highly skilled engineers help customers optimize their infrastructure, troubleshoot issues, and ensure the best possible performance.
Our team of experts is ready to assist you with any questions or concerns you may have. Whether you prefer to join our Slack channel, send an email, manage your GPU On-Demand subscription, or request a demo, we are here to help and support you in any way we can.
Slack Channel
Join our Slack channel to connect with our team of experts and receive real-time support for any questions or issues you may encounter with our products and services.
For those using our GPU On-Demand service use #gpu-on-demand-support
Email Or Call
Need more customized assistance? Our team is available to help via email or phone. Simply reach out to our support team with your inquiry and we’ll get back to you as soon as possible.
Email: support@cr8dl.ai
Call: (888) 646-2388
Manage Your GPU On-Demand Subscription
You can manage and upgrade your subscription anytime by accessing your account.
Request A Demo
Interested in seeing how CR8DL’s high-performance computing (HPC) products can accelerate discovery? Request a demo today and one of our experts will be in touch to set up a customized demonstration for you. Learn about the power and flexibility of our HPC solutions and see how they can help you achieve your goals.
FAQs
Got questions about our GPU On-Demand service? We’ve got answers! Check out our frequently asked questions below for more information.
Can I Get A Demo?
Yes, connect with our Sales Team for a free demo.
How Does Provisioning Work?
After an order has been placed, a CR8DL engineer will be notified to provision your fully GPU-enabled instance. Once the instance is ready, you’ll receive an email notification. Follow the instructions in the email to complete the registration process, including bookmarking the URL for your server for future access. If you encounter any issues during the provisioning process or have questions about accessing your instance, our support team is available to assist you.
How Long Does Onboarding Take?
Onboarding will take a few hours for most from the time of order. Every subscription includes a 1 day FREE trial for on-boarding and configuration.
How Do I Manage My Subscription?
Current members can manage and upgrade their subscription through our portal.
Is My Instances Reserved And Always Available To Me?
Yes. All of our VM instances are dedicated for your exclusive use during the subscription period. They are always on.
Do You Charge For Bandwidth/Data Transfer?
Absolutely not. No extra charge for ingress/egress.
Is CR8DL’s GPU On-Demand Available Globally?
No, CR8DL’s GPU On-Demand is only available in the USA for the time being.
When Is My Credit Card Charged?
Your credit card will be charged when the 1 day free trial ends. You can manage your subscription anytime in our subscription portal.
What Happens When I Cancel My Subscription?
When you cancel your subscription, you will still have access to your instance for the remainder of the subscription term. However, please note that once the term ends, your instance will be destroyed, and all data contained within it will be permanently deleted. We highly recommend that you download and save any data you need before the end of your subscription term.